Legal
Terms of Service
These Terms of Service govern your use of AnswerTide and form an agreement between you and Bedrock AI LLC, a Texas limited liability company doing business as AnswerTide ("AnswerTide," "we," "us," or "our").
Last updated 16 October 2026.
The service
AnswerTide provides a chat and browser-voice AI support agent that answers from public pages you designate. Answers are retrieved from that index and must cite a source page. Voice follows the same cite-or-handoff rules as chat. The agent must not answer from outside retrieved content. Human handoff with the full transcript is included in every plan (email on every tier; Slack and actions per the plan table). Team members are unlimited on every plan.
Plans and allowances
Free is $0: the Support agent with 50 conversations a month, 1 site, 50 knowledge pages, email handoff and the gap list; the answered-by badge stays on. Single agents are $99 a month each: Support (500 conversations, 1 site, 250 pages, badge removable), Receptionist (250 phone minutes, 1 phone number, 100 SMS segments, plus the Free chat allowance) and Inbox (1 mailbox, 500 email replies, plus the Free chat allowance). Growth is $249 a month (700 conversations, 400 phone minutes, 500 email replies, 1 phone number, 2 mailboxes, 250 SMS segments, 3 sites, 1,000 pages) and Scale is $699 a month (2,400 conversations, 1,500 phone minutes, 1,200 email replies, 3 phone numbers, 3 mailboxes, 600 SMS segments, 10 sites, 5,000 pages). Enterprise starts at $2,000 a month by written agreement. Yearly billing is 30% off the plan fee, charged up front; allowances reset monthly and do not roll over. An agent marked "Coming soon" cannot be bought until it is live.
Single agents stack on one subscription: allowances add up per agent, and the chat allowance is the highest one you hold, not a sum. Moving to Growth or Scale replaces your single agents with one plan, prorated at the time of the change; no allowance goes down.
You set a monthly cap for phone minutes, conversations and email replies. Each cap starts at the included amount, so nothing beyond the plan fee is billed until you raise it. Past the included amount and inside your cap we bill 25¢ per phone minute, 12¢ per conversation and 12¢ per email reply. At a cap, chat pauses and visitors can still reach your team, a call takes a message, and email drafts wait for a person. Handoffs are never billed. We do not bill per resolution.
Existing Starter subscriptions continue at their price as the Support agent. Existing subscriptions on a retired plan continue at their current price.
First-month guarantee
Every answer cites one of your pages or the conversation is handed to your team; if AnswerTide invents an answer, or resolves fewer than 1 in 5 conversations (confirmed by your customer or no repeat contact within 7 days) in your first paid month, that month is refunded on request.
Request it by replying to your invoice. Consumed prepaid packs are not refunded.
Demos
A demo built on a public domain expires after 7 days and can be deleted immediately on request. A demo is not an affiliation with that business. Converting a demo to a customer account does not re-crawl.
Docs Answer Audit
The Docs Answer Audit reads public pages only. An audit and its results, including the AI Answer Check, are deleted 30 days after the audit runs. The AI Answer Check asks an AI model, through its provider's API, fixed questions about the audited domain. Its answers are model output: they vary and can be wrong. AnswerTide can't change what AI models say, and your docs are the source of truth.
Acceptable use
You will not use AnswerTide to crawl sites you are not allowed to fetch, to ignore robots.txt through our service, to send unlawful outbound email, or to store unlawful content. We crawl only public pages and honor robots.txt.
Your content and visitors
You represent that you have the right to have us fetch the public pages you designate. Visitor conversations are processed to provide the service, under the DPA when you are the controller.
Health information and no-patient-details mode
AnswerTide is not for protected health information. It is not offered as a HIPAA compliant service, and AnswerTide does not sign business associate agreements. Do not use AnswerTide to collect, store or discuss patient records.
If your customers might mention health details, an owner or admin can turn on no-patient-details mode in Settings › Compliance. In that mode every channel asks people not to share medical details; dates of birth, member, insurance and policy numbers, medical record numbers and medication names are removed from messages before they are stored or sent to another service; Slack, CRM and helpdesk integrations receive only a callback request with contact details; call recording stays off; and transcripts are deleted after 30 days. Removal matches patterns and a list of common medicines, so it reduces what is kept but cannot catch every way a person describes their health. You remain responsible for not sending protected health information through the service.
Limitation of liability
The service is provided as-is. AnswerTide is not liable for answers a visitor relies on, or for a site redesign that makes an index stale — you can resync. Our aggregate liability in any 12-month period is limited to amounts you paid us in that period.
Governing law
These terms are governed by the laws of the United States and the State of Texas, without regard to conflict-of-law rules.
Text message program
The text-message program is AnswerTide, operated by Bedrock AI LLC d/b/a AnswerTide. To opt in, text START to (832) 402-6874. YES and UNSTOP are also accepted. The program sends customer-care messages: replies, appointment and booking confirmations and reminders, missed-call text-back, and support follow-ups.
Message frequency varies.
Msg & data rates may apply.
Reply HELP for help, or email legal@answertide.com. Reply STOP to cancel.
Consent to receive text messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
How mobile phone numbers and SMS opt-in consent are handled is in the Privacy Policy.
Contact
AnswerTide, PO Box 9107, Huntsville, TX 77340. Contact: legal@answertide.com.